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Terms Conditions

These terms describe how your winbd account works — what you can access, how deposits and withdrawals through bKash, Nagad and Rocket are handled, and the eligibility rules that apply in Bangladesh regions where the service is permitted.

Account usePayment termsEligibility rulesWithdrawal processDispute resolution

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What These Terms Cover

winbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to these terms. They explain how deposits work when you send funds from your bKash, Nagad or Rocket wallet, how we verify withdrawals back to the same wallet, and what happens if a payment fails or a

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transaction is disputed. We process each deposit as a funding instruction from you — once confirmed in your account balance, that amount is available for game rounds. Withdrawals follow the same wallet path: we send funds back to the mobile number you used to deposit, after
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account verification is complete. If your wallet rejects a withdrawal or a deposit times out, we'll hold the amount in your account and notify you via the contact details you gave us during registration. Game outcomes are determined by the provider's random number generator or live
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dealer result — we don't control or alter these. Your account access depends on your location; the service is available only in regions where local law permits online gaming for adults. If you're in a restricted region or under legal age, you may not create or
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fund an account. We reserve the right to suspend access, reverse transactions or close accounts that breach these terms, including use of multiple accounts, fraudulent payment details or attempts to manipulate game results. Disputes are resolved by contacting our support team with your account ID and
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transaction reference; we'll investigate and respond within the timeframe stated in the resolution section below. By funding your account, you confirm you've read these terms and accept them in full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security & Data in These Terms

These terms reference how we store your account data, verify your mobile wallet for withdrawals, and handle disputes. We keep your registration details — mobile number, wallet ID, transaction history — in our system for account verification and regulatory compliance. You can request a copy of the data we hold or ask us to close your account by contacting support with your account ID.

Data We Keep

Your mobile number, wallet transaction IDs, deposit and withdrawal amounts, game history and IP address are stored for account verification, dispute resolution and compliance with local data-retention requirements.

Wallet Verification

Withdrawals go back to the bKash, Nagad or Rocket number you used for deposit — we verify this by matching the wallet ID in our records before releasing funds, so someone else can't claim your balance.

Dispute Process

If you challenge a transaction or claim a deposit didn't reach your balance, we check our payment logs and your wallet's confirmation message — resolution takes one to three business days depending on the wallet provider's response time.

Account Closure Requests

To close your account and withdraw remaining funds, contact support with your account ID and registered mobile number — we'll process the final withdrawal and deactivate your login within two business days.

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Questions About These Terms

If something in these terms is unclear or you need to discuss your account status, withdrawal hold or eligibility, reach us through the channels below. We handle terms queries during support hours and aim to clarify any account or payment question you have.

Live Chat Open the chat icon in your account lobby for real-time help with terms questions, payment disputes or eligibility clarification — available during listed support hours.

Email Support Send your account ID, transaction reference and the terms section you're asking about to our support email — we'll respond with the specific clause and how it applies to your case.

Account FAQ Check the FAQ section at the bottom of this page for quick answers about deposit terms, withdrawal eligibility and what happens if a payment is disputed or reversed.

Terms & Conditions FAQ

Withdrawals must return to the same wallet type and number you used for deposit — if you sent funds via bKash, we'll only release withdrawals back to that bKash number after verifying it matches our deposit records.

No — these terms permit one account per person. If we detect multiple accounts linked by device ID, IP address or wallet details, we'll suspend all related accounts and forfeit any balances held in them.

If a round disconnects, the provider's server completes it automatically and credits or debits your balance based on the final result — check your game history in the account section to see the outcome and settlement amount.

We retain your deposit and withdrawal records, mobile number and game history for the period required by local data-retention regulations — typically two to five years from your last transaction, depending on jurisdiction.

Account access depends on your current location and local law — if you're in a region where online gaming is restricted, you won't be able to log in or request withdrawals until you return to an eligible area.

Contact support with your account ID, withdrawal reference and Rocket transaction history — we'll cross-check our payment gateway logs and, if the funds were sent but not received, work with the wallet provider to trace or reverse the transaction.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms Conditions

Account Security & Data in These Terms

Data We Keep

Wallet Verification

Dispute Process

Account Closure Requests

Questions About These Terms

Terms & Conditions FAQ

01 What happens if I deposit from a bKash number but try to withdraw to a different Nagad account?

02 Can I open more than one winbd account using different mobile numbers?

03 What if a game round freezes or disconnects before the result shows — do I lose that bet?

04 How long does winbd keep my transaction history and account data?

05 If I'm travelling outside Bangladesh, can I still access my account and withdraw funds?

06 What's the process if I dispute a withdrawal that never reached my Rocket wallet?

Terms & Conditions

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